Problem Statements

Target Audience: Wheelchair users

The feel of the problem: Frustrated, helpless, and anxious. Disability coaches are often placed at the far end of the train, making it difficult for passengers with disabilities to reach the coach easily, especially on crowded or long platforms.

When: Every time a passenger with disabilities needs to board or exit the train, particularly during peak hours or at busy stations.

Implication: Causes significant delays, discomfort, and safety risks while navigating long platforms. It limits the ease of access to trains and discourages independent travel, leading to frustration and stress.