Problem Statements

Target Audience: Individuals with Spinal Cord Injury (SCI)

The feel of the problem: Worried, anxious, and frustrated. Bed sores are difficult to prevent despite regular repositioning, leading to constant vigilance and stress

When: Occurs frequently, especially during long periods of immobility, such as during sleep or extended periods of sitting or lying down

Implication: Occurs frequently, especially during long periods of immobility, such as during sleep or extended periods of sitting or lying down

Target Audience: Individuals with Spinal Cord Injury (SCI)

The feel of the problem: Worried and frustrated

When: Sitting for 10 or more than 10 hours a day

Implication: Excessive back pain and neck pain. Posture changes after sitting for a while

Target Audience: Wheelchair users

The feel of the problem: Frustrated, helpless, and anxious. Disability coaches are often placed at the far end of the train, making it difficult for passengers with disabilities to reach the coach easily, especially on crowded or long platforms.

When: Every time a passenger with disabilities needs to board or exit the train, particularly during peak hours or at busy stations.

Implication: Causes significant delays, discomfort, and safety risks while navigating long platforms. It limits the ease of access to trains and discourages independent travel, leading to frustration and stress.

Target Audience: Wheelchair users

The feel of the problem: Humiliated, uncomfortable, and frustrated. Most train restrooms are too narrow and not equipped with accessible features like grab bars, adequate space for wheelchairs, or adjustable fixtures.

When: Throughout long journeys, where passengers may require restroom facilities but cannot access them; particularly a problem on long-distance trains.

Implication: Individuals avoid train travel altogether or are forced to endure long journeys without using the restroom, which can lead to serious discomfort, health issues, and stress. This severely limits travel options for those with disabilities.